“Our goal is to rid clients of the headaches associated with securing and managing telecom services.” — Jennifer Hyland, CEO

Racol Technology Solutions provides consulting and management services that help businesses secure and manage telecom services, as well as reduce and contain the expenses associated with those services. Most times, we do this without charge. If we renegotiate a contract on your behalf, our fee is derived from your savings. If you move to a new service provider, that provider compensates us as a cost of sale because we are bringing its services to market.

Importantly, we have the influence and buying power to secure prime industry rates and terms, which can save you money. Additionally, we are able to nudge carriers into swift action when you require a change in service, or when you are experiencing a network problem. With our award-winning back office taking immediate action to restore your service, you can be assured that your problem will be resolved as soon as possible, preventing loss of critical business operation and sales revenue.

Rate Review and Billing Audit
Usually at no charge, we conduct a complete review of your existing services and compare their costs to current, market-competitive prices. In addition, we check for any billing errors and obtain credits on your behalf. We get paid from the savings we help you realize.

Inventory Evaluation and Management
We conduct a full inventory assessment, the details of which can be uploaded to an online portal that is customizable and easy to navigate. You can also track orders, trouble tickets and contracts in the portal.

Network Design
We have designed national and worldwide networks for over a decade. We consider your requirements and assist with developing a customized design. Our expertise includes:

  • Diverse, low-latency connectivity
  • Hosting/cloud services
  • Fiber ring design and builds
  • Business Continuity and Disaster Recovery (BC/DR)
  • SIP migrations

Vendor Management and Contract/MSA Negotiation
We can compare and manage multiple telecom vendors. We become your advocate and team with you during bidding and contract negotiations. This ensures that you get the best pricing and terms available.

Project Management
We work with your providers to ensure you have the smoothest implementation possible. This includes streamlining communications and effective escalations. We give each project the utmost attention so you don’t have to.

Staff Augmentation
We have partnerships with experienced technical staff who can be procured at favorable rates to assist with short-term or long-term projects. This could involve something as simple as wiring a new office or as complicated as a full data center build-out.

Invoice Simplification and Bill Payment
After reviewing your existing billing procedures and methods, we can, for a modest cost, upload the invoices to a customizable billing portal. This enables you to easily manage hundreds of invoices with the click of a button and get alerted of any billing anomalies. If you choose, we can also pay your own bills on your behalf.

On-Going Support
We provide on-going support with moves, additions, changes and disconnects to your telecom services. We also proactively review your services and provide recommendations for your review. We are not just a service provider; we are your partner.